Privacy Policy

Privacy Policy

This website is operated by Burhani Trading Co Ltd, trading as Avelis Appliances.

Registered Address: 4 Duncombe Way, Bradford, BD8 9SY
Email: [email protected]
VAT Number: GB772255522

We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This policy explains how we process any personal data we collect from you, or that you provide to us, through our website. We confirm that we will keep your information secure and that we will comply fully with applicable UK Data Protection legislation and regulations, including the UK GDPR and Data Protection Act 2018.

By using www.avelis-appliances.co.uk (our “Website”), you accept and consent to the practices described in this policy.

1. Information We May Collect

Information you supply to us

Provided when you make a purchase, register a warranty, or complete forms on our website (e.g. fault report, contact form). This may include your name, address, email address, and order details.

Payment information

Payment data is processed securely by our payment providers (e.g. Opayo). We do not store or have access to your full card details.

Information collected automatically

Technical details such as anonymised IP address, browser type/version, operating system, referral source, and usage data such as pages visited, time spent, clicks, downloads, and errors.

2. Cookies

Like many websites, we use cookies to improve your experience. Cookies are small text files placed on your device.

  • Google Analytics – track website performance and understand visitor behaviour.
  • WordPress & plugins – ensure website functions properly (e.g. shopping basket, wishlist).
  • Tracking tools – analyse user behaviour anonymously (e.g. heatmaps, reports).

By continuing to browse our Website, you consent to cookies in accordance with this policy. If you prefer not to allow cookies, you can disable them in your browser settings. Please note that disabling cookies may affect functionality such as checkout and account login.

3. How We Use Your Information

  • To process your orders and provide customer service.
  • To administer our website and generate usage statistics.
  • To improve our website, ensuring content is displayed effectively.
  • To maintain security and prevent fraud.

4. Disclosure of Your Information

Information you provide is either emailed to us or stored securely on our servers. We do not sell, rent or share your personal data with third parties, except where necessary to deliver your order (e.g. couriers, payment processors). We may disclose personal data only if required by law or regulation.

5. Data Security

We take appropriate measures to secure your personal information. However, transmission over the internet is not completely secure. Once received, we apply strict procedures and security features to prevent unauthorised access.

6. Third Party Links

Our Website may contain links to other websites. These websites have their own privacy policies, and we accept no responsibility or liability for their practices.

7. Your Rights

Under UK data protection law you have rights including:

  • The right to access, correct or request deletion of your personal data.
  • The right to object to processing and request data portability.
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us at [email protected]. We may request verification of your identity before providing information.

8. Changes to This Policy

Any updates to this Privacy Policy will be published on this page. Please check back regularly to stay informed of any changes.