Delivery Information

Delivery Information

We want your order to arrive safely, quickly and without hassle. At Avelis Appliances we use two main delivery methods depending on the size and weight of your product. Tracking information is provided for all deliveries so you can monitor your order every step of the way.

Delivery Methods

Courier Delivery (Hobs & Smaller Appliances)

Our hobs and smaller appliances are delivered by trusted nationwide couriers. Delivery usually takes 1–3 working days from dispatch. A signature will be required upon delivery, and tracking will be provided as soon as your order leaves our warehouse.

Pallet / 2-Man Delivery (Ovens & Range Cookers)

Larger appliances such as ovens and range cookers are delivered on a pallet or via a specialist 2-man service. Standard delivery takes around 3–5 working days. Pallet deliveries are made to the kerbside or as close as access allows. You will need to move the item from the pallet into your property. Tracking details and booking confirmation will always be provided in advance.

Delivery FAQs

1. How long will delivery take?

If your item is in stock and the order is placed before 1pm (Mon–Fri), courier items are usually dispatched the same day. Pallet and 2-man deliveries will be booked in advance for a convenient delivery date.

2. Can I change my delivery address?

If your order hasn’t been dispatched yet, contact us at [email protected] and we will do our best to amend the address. Please note that for finance orders (e.g. Klarna), the address cannot be changed after purchase.

3. Do I need to sign for my delivery?

Yes, all deliveries must be signed for. Please ensure someone is available at the delivery address. Tracking information will allow you to plan for the delivery day.

4. What happens if I miss my delivery?

If you miss a courier delivery, the courier will leave a card or electronic notice with re-delivery options. Pallet deliveries require an agreed day – if missed, redelivery charges may apply. If goods are returned to us due to failed delivery, we will refund the product cost less any return fees.

5. What should I do if my item arrives damaged?

Please check your delivery as soon as possible and notify us of any issues within 24 hours. For courier items, you may sign as “unchecked” and report damages immediately with photos. For pallet deliveries, note any visible damage on the delivery note. Even if signed for in good condition, please check promptly. Claims for transit damage must be made within 2 working days of delivery.

Important Notes

  • We do not offer in-store collection.
  • We do not deliver to BFPO addresses.
  • Delivery is to UK mainland addresses only. If your postcode shows as undeliverable at checkout, please contact us to discuss options.